Original post
A lot of wallet questions get no useful reply because they leave out the basic facts. This thread is a checklist for asking a question that someone can actually answer.
“Explorer links: how to ask a useful question”
Section 1
Include in every troubleshooting post
- Network name (be specific: Ethereum mainnet, Arbitrum One, Polygon, BSC, Tron, Bitcoin, Litecoin, Aptos, etc).
- Transaction hash, when one exists.
- A public explorer link to that hash. Pick the explorer that matches the network.
- Approximate time and timezone.
- What you expected to happen and what actually happened, in plain language.
Section 2
Never include
- Seed phrase, private key, wallet password, 2FA backup code, KYC documents, wallet file, screen-share access.
Section 3
Why this works
- Public data lets anyone independently verify the situation without asking for trust.
- It removes the social-engineering surface where a stranger asks for “just one more detail” that turns out to be a secret.
- It usually narrows the answer down quickly: network mismatch, pending fee issue, approval scope, bridge timing, address format and so on.